Dear Team DRBRS
I must acknowledge all efforts put in to make the Christmas eve and the Christmas Day “ special “ for all our guests .
The Team rose to the occasion , held up against difficult situations and delivered “ beyond expectations “.
Be it with the arrival / departure experience , baggage , security , billing , accounting , material, stores , Food & Beverage variety, quality and service , inroomand public area housekeeping , laundry , spa services , swimming pool, Guest Relations and entertainment : each one excelled and delivered with passion and a “smile “.
I must compliment the drivers , tailors , stewarding, engineering , kitchen( including Ujaama ) and gardeners for providing unstinted support during this peak time.
Sales, Reservations , Front Desk , Finance , Controls , Human Resource must be mentioned for working effectively and getting the hotel delivery to a distinct level.
Keep up the good work – I am proud of you all .
Asante Sana and Mungu Awabariki !
Aditya Mata
General Manager
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